14-Day Refund & Exchange Policy

At LEBAAS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a refund or exchange within 14 days of receiving your parcel, subject to the conditions mentioned below.

1. 14-Day Refund & Exchange Period

You have 14 days from the date you receive your order to contact LEBAAS and request a refund or exchange.

To initiate a request, please contact our Customer Support team and provide your Order ID along with the reason for your request.

Requests made after 14 days of delivery may not be accepted.

2. Eligible Refund & Exchange Reasons

A refund or exchange may be requested if:

• You received the wrong product.

• You received a defective or damaged product.

• The product does not meet the expected condition upon delivery.

• You are not satisfied with the product, subject to our product-condition requirements below.

3. Product Condition

For a product to be eligible for a refund or exchange:

• The product must be unused and unworn.

• The product must not have been washed.

• The product must not be altered, damaged, stained, or otherwise used.

• Original tags and labels should remain attached.

• The product should be returned in its original packaging where applicable.

• All accessories or items supplied with the product should be returned.

Products that do not meet these conditions may be rejected for refund or exchange.

4. How to Request a Refund or Exchange

To request a refund or exchange:

1. Contact LEBAAS Customer Support within 14 days of receiving your order.

2. Provide your Order ID.

3. Tell us whether you want a refund or exchange.

4. Explain the reason for your request.

5. Where necessary, provide clear photographs or videos of the product and packaging.

6. Once your request is approved, we will provide instructions for returning the product.

The product must be sent back according to the return instructions provided by LEBAAS.

5. Return Courier Charges

For a wrong, defective, or damaged product, LEBAAS will review the case and provide the appropriate return instructions.

For a refund or exchange requested because you simply changed your mind or no longer want the product, the return courier charges may be borne by the customer.

6. Refund Process

Once we receive the returned product, it will be inspected to confirm that it meets our refund conditions.

If the refund is approved, we will process the refund through the applicable payment method.

For Cash on Delivery (COD) orders, customers may be required to provide the necessary payment details to receive an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Wrong or Defective Products

If you receive a wrong, defective, or damaged product, please contact us as soon as possible within the 14-day period.

To help us process your request quickly, we may ask you to provide photographs or videos showing:

• The product received

• Product tags/labels

• The parcel and packaging

• Shipping label

• The defect or damage

After verification, LEBAAS will arrange the appropriate resolution.

8. Exchange

If you choose an exchange instead of a refund, the replacement product will be subject to availability.

If the requested replacement is unavailable, LEBAAS may offer an alternative product or process an eligible refund.

9. Items Not Eligible for Refund or Exchange

Refunds or exchanges may not be accepted for products that:

• Have been worn or used.

• Have been washed.

• Have been altered or modified.

• Have been damaged, stained, or misused by the customer.

• Are returned after the 14-day period.

• Are returned without required tags or accessories, where applicable.

10. Sale & Discounted Products

Products purchased during sales, promotions, or special discount offers may have specific refund or exchange conditions.

Any special conditions applicable to a promotional product will be communicated on the relevant product page or during the promotion.

11. Order Cancellation

If you want to cancel your order, please contact LEBAAS Customer Support as soon as possible.

If an order has already been dispatched, cancellation may no longer be possible and the order may instead be handled according to this Refund & Exchange Policy.

12. Customer Support

For refund, exchange, or order-related questions, please contact:

LEBAAS Customer Support

Email: [lebaasofficialpk@gmail.com]
WhatsApp: [+92 371 8011388]
Country: Pakistan

Please include your Order ID whenever contacting us about a refund or exchange.

Last Updated:2026

LEBAAS reserves the right to update this Refund & Exchange Policy when necessary. Any updated policy will be posted on this page.