FAQs

How can I place an order from LEBAAS?

Ordering from LEBAAS is simple. Just follow these steps:

1. Browse our website and select the product you want to purchase.

2. Select the required size, color, and quantity, then add the product to your cart.

3. Proceed to checkout and enter your name, phone number, and complete delivery address.

4. Select your preferred payment method and place your order.

5. For Cash on Delivery (COD) orders, our customer support team may contact you to confirm your order.

6. Once your order is confirmed, it will be processed and dispatched for delivery.

You will receive your order and delivery updates through the contact information provided at checkout, where applicable.

Do you have any physical outlets where I can buy your products?

Currently, LEBAAS is primarily an online store. You can browse and purchase our products directly through our website.

We regularly update our online collection with new arrivals, seasonal products, and special offers.

Do you offer refunds or exchanges if I receive a wrong or defective item?

Yes. LEBAAS offers a 14-day refund and exchange policy.

If you receive a wrong, damaged, or defective product, please contact us within 14 days of receiving your parcel.

For complete details, please refer to our 14-Day Refund & Exchange Policy.

What is the quality of LEBAAS products?

At LEBAAS, we aim to provide quality products that match the descriptions and images displayed on our website.

Each product is checked before dispatch to help ensure that customers receive their orders in good condition.

Please note that the actual color of a product may appear slightly different from the color displayed on your screen due to differences in monitor/device settings, photography, and lighting conditions.

Do you have a minimum order requirement?

No, there is generally no minimum order requirement for individual customers.

You can order according to your requirements. If you are interested in purchasing multiple quantities or placing a bulk order, please contact our customer support team for assistance.

How safe is shopping at LEBAAS?

We take the privacy and security of our customers seriously.

We use reasonable security measures to protect the information provided to us during the ordering and shopping process.

For more information about how we collect, use, and protect your personal information, please read our Privacy Policy.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery time, please contact LEBAAS Customer Support with your Order ID and registered phone number.

Once your order has been dispatched, you may receive tracking information where available.

Delivery times may vary depending on your location, courier service, weather conditions, holidays, and other circumstances.

How long does delivery take?

Delivery times may vary depending on your location within Pakistan.

After your order is confirmed and processed, it is handed over to our courier partner for delivery.

You will receive relevant delivery or tracking information where available.

Can I change or cancel my order?

If you need to change or cancel your order, please contact LEBAAS Customer Support as soon as possible after placing the order.

We may be able to make changes or cancel the order if it has not yet been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to change or cancel it.

Do you deliver anywhere in Pakistan?

Yes. LEBAAS currently delivers orders within Pakistan, subject to courier service availability at the customer's location.

Delivery availability and charges may vary depending on the location.

Do you offer international delivery?

Currently, LEBAAS primarily ships within Pakistan.

If international shipping becomes available in the future, the relevant shipping information and charges will be displayed on our website.

How are LEBAAS products packed?

All products are checked before dispatch and carefully packed to help protect them during transportation.

We use suitable packaging materials to minimize the possibility of damage during delivery.

What payment methods do you accept?

LEBAAS may offer payment methods such as:

• Cash on Delivery (COD)

• Online payment methods available at checkout

• Other payment options displayed on our website

Available payment methods may vary depending on your location and order.

How can I contact LEBAAS Customer Support?

If you have any questions about your order, delivery, refund, exchange, product, or any other issue, you can contact our Customer Support team.

Email: [lebaasofficialpk@gmail.com]
WhatsApp: [+92 371 8011388]
Country: Pakistan

Please include your Order ID when contacting us about an existing order so that we can assist you more quickly.

Where can I find your Privacy Policy and Refund Policy?

You can find our policies on the relevant pages of the LEBAAS website:

• Privacy Policy – explains how we collect and use customer information.

• Refund & Exchange Policy – explains our 14-day refund and exchange process.

We recommend reading these policies before placing an order.

Last Updated:2026